This website is operated by Krishadha & Naseefa. Throughout the site, the terms “we”, “us”, and “our” refer to Krishadha & Naseefa. We offer this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service, including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including, without limitation, users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Clause 1 – Online Store Policies

We have established clear policies to make your shopping experience smooth and enjoyable. These policies cover everything from browsing our website to ordering, shipping, returns, and exchanges. For example:

• Order Placement: Orders must be placed through the website by following the checkout process.
• Cancellations: Once an order is placed, cancellations may only be allowed before dispatch.
• Returns and Exchanges: We offer returns and exchanges for eligible products. Please refer to our return & refund policy for details, including timelines and conditions.

Clause 2 – General Terms and Conditions

These terms set the framework for how we provide our services and what we expect from you in return. For example, by using our website:

• You agree not to misuse our platform or violate any applicable laws.
• We retain the right to refuse service if we detect fraudulent activities or violations of our policies.
• We aim to create a safe and accessible space for everyone, ensuring fair practices and compliance with all regulations.

Clause 3 – Information Accuracy and Updates

We carefully curate and present product details, descriptions, prices, and offers on our website. However, errors may occasionally occur due to system glitches or human oversight.

• Example: If a product is listed at an incorrect price due to a typographical error, we reserve the right to correct the price or cancel the order.
• Continuous Updates: Our team updates information regularly, including product descriptions and promotions, to ensure you always have the most accurate details.

Clause 4 – Modifications to Services and Pricing

We may occasionally adjust prices, introduce new products, or discontinue certain items. These changes allow us to:

• Adapt to seasonal demand, market trends, or supply chain factors.
• Offer you better deals and exclusive collections, such as festive discounts or limited-edition products.
  We promise to keep these updates transparent while minimizing disruptions to your shopping experience.

Clause 5 – Products and Services Availability

Given that our website focuses on ethnic wear, including seasonal and limited-edition collections, there may be times when specific items sell out quickly.

• Limited Stock: Some items, such as handcrafted or festival-themed collections, may have restricted availability due to production limits.
• Out-of-Stock Notifications: If an item you’ve ordered is unavailable, we will promptly inform you and offer alternatives or refunds.

Clause 6 – Billing Information and Account Accuracy

To process your orders efficiently, we rely on accurate and complete billing and account information. This includes:

• Correct Shipping Address: Ensuring timely delivery of your purchases.
• Payment Details: Ensuring your card or payment method is valid and authorized for transactions.
  Incorrect information may result in delays or order cancellations.

Clause 7 – Use of Third-Party Tools

We collaborate with third-party service providers to enhance your shopping experience. For example:

• Payment Gateways: Secure payment options such as UPI, credit cards, and net banking.
• Analytics Tools: To improve website performance and understand customer preferences.
  While these tools improve functionality, they operate under their own terms and privacy policies. You accept their terms when you use these services on our platform.

Clause 8 – Links to External Websites

Our website may contain links to third-party platforms, such as partner sites, blogs, or social media pages.

• Example: A blog showcasing styling tips with our ethnic wear may redirect you to another website.
  We are not responsible for the content, security, or practices of external sites. Use these links at your discretion and review their terms.

Clause 9 – User Contributions and Submissions

We value your feedback, such as product reviews or suggestions. When you contribute content, it:

• Becomes part of our marketing efforts (e.g., customer testimonials).
• Must comply with applicable laws, be respectful, and not infringe on intellectual property rights.
  For example, if you submit a product review, we may display it on our website or promotional materials.

Clause 10 – Personal Information Protection

Protecting your privacy is a top priority. We collect and use your personal information only as necessary, such as:

• For Order Fulfillment: Shipping details to deliver your products.
• For Personalized Offers: Understanding your preferences to suggest relevant products.
  We comply with data protection laws and use encryption and other security measures to protect your data.

Clause 11 – Errors, Omissions, and Corrections

Despite our best efforts, occasional errors may appear on our website, such as:

• Incorrect Prices: A product accidentally listed at ₹5,000 instead of ₹50,000.
• Typographical Errors: Missing details in product descriptions.
  We reserve the right to fix these errors and notify you of any changes affecting your order.

Clause 12 – Prohibited Actions

To maintain a safe and functional platform, we prohibit actions such as:

• Attempting to hack our website or compromise its security.
• Using fake accounts or stolen payment information to place orders.
  Violations may result in account suspension and legal action if necessary.

Clause 13 – Disclaimer of Warranties and Limitations of Liability

Our website is provided “as is” without guarantees of uninterrupted service. For example:

• While we strive for a smooth shopping experience, occasional technical issues may occur.
• We are not responsible for losses arising from misuse of our platform or delays caused by third-party services.

Clause 14 – Indemnification and Liability

You agree to defend, indemnify, and hold us harmless from claims or damages arising from:

• Your misuse of our website or violations of these terms.
• Any disputes involving third-party services accessed through our platform.

Clause 15 – Severability of Terms

If any section of these terms is deemed invalid or unenforceable by a court, the remaining terms will continue to apply.

Clause 16 – Termination of Agreement

We may terminate your access if you violate these terms, misuse our platform, or engage in prohibited activities. Similarly, you can stop using our website anytime.

Clause 17 – Complete Agreement

These Terms of Service represent the full agreement between us and you, replacing any previous communications or agreements.

Clause 18 – Applicable Law and Jurisdiction

These terms are governed by Indian laws. Any disputes will be resolved in the courts of our jurisdiction, ensuring fair and transparent proceedings.

Clause 19 – Updates to Terms of Service

As our business evolves, we may update these terms to reflect new policies or changes. All updates will be shared on our website, and continued use of our platform constitutes acceptance of the revised terms.

Clause 20 – Contact Information

For questions or concerns, reach out to us through our customer service channels or email. We’re here to assist and ensure your shopping experience is delightful.