FAQ'S
What is Krishadha & Naseefa?
Krishadha & Naseefa is an e-commerce platform specializing in ethnic wear for women. We offer premium-quality apparel through our two exclusive sub-brands, Krishadha and Naseefa
What products are available on Krishadha & Naseefa?
Our platform features a wide range of ethnic wear designed for women, including lehengas, anarkalis, suits and more. Each sub-brand focuses on unique styles and craftsmanship:
- Krishadha: Traditional and intricate designs of lehengas & anarkalis
- Naseefa: Contemporary ethnic styles of suits
How do I make a purchase?
To make a purchase, simply browse through our products, select the items you wish to buy, choose your size and customization options if applicable, and click ‘Add to Cart.’ Once you’re ready to check out, follow the on-screen instructions to complete your order.
How do I know that the products you sell are authentic?
We guarantee the authenticity of all our products. Each item is crafted with care by skilled artisans under strict quality control.
Do you offer customization for your products?
Yes, we provide customization options for select products. You can explore customization details on the product page while placing an order.
Are the colors of products shown on the website accurate?
While we strive to display product colors as accurately as possible, slight variations may occur due to lighting and screen settings.
How do I know if an item is in stock?
Availability is indicated on the product page. If an item is out of stock, you may find an option to sign up for a notification when it becomes available again.
Is it safe to use my credit card online at the website?
Yes, we use secure encryption technology to protect your payment information.
Can I change my shipping address after my order has been dispatched?
Unfortunately, shipping addresses cannot be changed once an order has been dispatched. Please ensure all details are correct at checkout.
How will I know you received my order & when will payment be deducted?
You will receive an order confirmation email once your purchase is successful. Payment is deducted at the time of checkout.
Are there any ongoing offers?
Yes! Some of our current offers include:
- Flat 10% off on 1st order.
- Free shipping on all orders within India.
What payment methods do you accept?
We accept multiple payment methods, including:
- Credit/Debit Cards
- Net Banking
- UPI
- Wallets (Paytm, PhonePe, etc.)
- Cash on Delivery (COD) for eligible locations.
Is my personal information kept private?
We respect your privacy. Please refer to our Privacy Policy for details on how we handle your information securely.
Do you provide international shipping?
Yes, we offer international shipping to ensure our products reach customers worldwide.
How can I track my order?
You can track your order status by logging into your profile and navigating to the “My Orders” section. Additionally, you will receive email and SMS updates with tracking details.
Can I cancel or return my order?
- Cancellation: No cancellation.
- Returns: We accept returns within 7 days of delivery for items that meet our return policy. Customized products are not eligible for returns.
- Refunds: No refunds, we offer exchange only.
Is Krishadha & Naseefa mobile-friendly?
Absolutely! Our website is optimized for both desktop and mobile devices. The navigation bar adapts seamlessly, ensuring a smooth shopping experience.
What makes Krishadha and Naseefa unique?
- Krishadha focuses on traditional designs and timeless elegance, perfect for festive and ceremonial occasions.
- Naseefa offers modern ethnic styles that blend comfort with sophistication, ideal for casual outings.
What if I face issues while placing an order?
If you encounter any issues during the ordering process, please contact our support team at customerservicekrishadha@gmail.com. We’re here to assist you every step of the way.
Do you offer a size guide?
Yes, a detailed size guide is available on every product page to help you choose the perfect fit.
Can I share feedback or suggestions?
We’d love to hear from you! Please email your feedback or suggestions to customerservicekrishadha@gmail.com or use the feedback form on our website.